VACANCY ANNOUNCEMENT
Quality Control Manager - Department of Public Space Management
The Downtown DC Business Improvement District is seeking candidates for a position to promote delivery of consistent high-quality services, through BID programs and public-private partnerships, to support a remarkable urban experience in the Downtown.
Reporting to the Director of Public Space Management, the Quality Control Manager will develop and staff effective quality control systems, data collection and assessment tools. Will identify and assemble project teams, manage data, negotiate and administer work orders, and assist in administering municipal regulations. S/he will be responsible for meaningful goal setting, measurable outcomes and accountability for all projects.
The successful candidate will manage programs in the use and conditions of public space-streetscape, parks, plazas and roadways. S/he will also manage partnerships with property managers, public safety and public works officials, and regulatory agencies, (especially city government), the National Park Service, the General Services Administration, and other DC BIDs. Will coordinate special teams of Safety and Maintenance staff, (Downtown SAMs), as well as interns in data collection and survey tasks.
The Manager will staff joint programming with other entities to leverage BID services and funding in community improvement efforts. Will also provides guidance and technical assistance to the Director on public space issues and community involvement.
The ideal candidate will have at least five years' technical experience in a large-scale service or campus environment, with experience in property management, municipal services or public-private partnerships. Strong verbal, written and data collection and communication skills are required, including demonstrated ability to interact with clients and staff. High level of technical proficiency required in collection, management and analysis of data. A Bachelor's degree is preferred. Familiarity with, and passion for, Downtown DC strongly preferred.
The Downtown BID, a 501c(6) non-profit organization, offers competitive salary, excellent benefits, and central location convenient to public transportation. Please email resume with cover letter and salary requirement to HR5DowntownDC@Gmail.com
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