"You don’t want to miss our next joint webinar with ICMA and PTI – learn how three cities – Albany, GA, Greensboro, NC and for a special return engagement, Pittsburgh, PA, use reporting to tie daily calls and service requests to data that departments and even citizens can use and learn from.
Hear from departments and how they use the reports to analyze and improve performance. Pittsburgh will share a program they use that can help with decision making, including a way for citizens to view monthly performance indicators related to day-to-day operations of every city department.
Title: How government contact centers use reports to help departments and their jurisdictions to improve processes and drive decision making
December 7, 1 p.m. – 2 p.m. EST
Pulling departments into your contact center thru your CRM: Learn how jurisdictions have developed good relationships with departments through the reporting capabilities of their CRM. Can a contact center CRM be the catalyst for process improvement throughout the organization? Can a CRM help a locality to spot trends or problems in neighborhoods?
Register today: https://publictechnology.webex.com/publictechnology/onstage/g.php?d=661038322&t=a"
Source: DJ Russell on GovLoop
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